Shipping and Delivery Policy

We strive to deliver your order as quickly and accurately as possible. This document provides all the information regarding our shipping and delivery policy.

Processing Time Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email with the tracking information.

Delivery Time The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin All orders are shipped directly from our supplier. As a result, customs fees or import duties may apply depending on your location within the United Kingdom.

Shipping Costs Shipping costs will be displayed at checkout. These costs depend on the weight, destination, and the chosen shipping method.

Responsibility during Shipping If the tracking information shows that the package has been delivered, the responsibility lies with the customer. Please carefully check your address; errors must be reported within 24 hours of placing the order.

Contact For any questions regarding shipping, please contact us at info@helencharleslondon.com.